Privacy Policy

Last updated: 19 October 2026

At Anneliese Bates, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order or contact us.

1. Who We Are

Anneliese Bates operates an online store selling furniture and home furnishings.

For questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Email: andy@anneliesebate.co.uk

Phone / WhatsApp: +44 7476 609086

Our business identity and contact details should be confirmed and kept up to date.

2. Personal Information We Collect

Depending on how you use our website, we may collect the following types of information:

• Contact information: your name, email address, telephone number and delivery or billing address.

• Order information: products purchased, order details, delivery instructions, transaction status and refund information.

• Payment information: payment-related details processed through the payment providers available at checkout. We do not intentionally collect full payment card details through ordinary customer emails.

• Customer support information: messages, enquiries and information you provide when contacting us.

• Technical information: information such as your IP address, browser type, device details and website usage data, where collected through our website or its services.

• Marketing preferences: your preferences and consent relating to promotional communications, where applicable.

We aim to collect only information that is relevant to the purposes described in this policy.

3. How We Use Your Information

We may use personal information to:

• Process and fulfil orders.

• Arrange delivery and provide order updates.

• Process payments, refunds, cancellations and returns.

• Respond to questions and provide customer support.

• Maintain our records and manage our business operations.

• Detect and help prevent fraud, misuse and unauthorised transactions.

• Maintain website functionality, security and performance.

• Meet applicable legal, accounting and regulatory obligations.

• Send marketing communications where permitted by law and, where required, with your consent.

4. Our Legal Bases for Processing

Where UK data protection law requires a lawful basis, we rely on the basis appropriate to the particular activity. Depending on the circumstances, this may include:

• Contract: to process your purchase and fulfil our obligations to you.

• Legal obligation: to comply with applicable legal and regulatory requirements.

• Legitimate interests: to operate, secure and improve our business, provided those interests do not override your rights.

• Consent: where you have agreed to a particular use of your information, such as certain marketing or optional cookies.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

5. Payments and Shopify

Our online store is hosted on Shopify. Shopify provides e-commerce infrastructure and related services that help us operate our store and process customer orders.

Payments are handled through the payment providers enabled at checkout. Depending on the payment method selected, relevant information may be processed by Shopify or the applicable payment provider.

Those providers may process personal information under their own applicable privacy terms and in accordance with their role in providing the service.

Please consult Shopify's privacy information at https://www.shopify.com/legal/privacy.

6. When We Share Personal Information

We may share relevant personal information with service providers when necessary to operate our business, including:

• Shopify and our e-commerce service providers.

• Payment processors and payment service providers.

• Delivery companies and fulfilment partners.

• Website, security and technical service providers.

• Professional advisers, where appropriate.

• Public authorities or other parties where disclosure is required by law or necessary to establish, exercise or defend legal claims.

We do not include customer information in public materials or sell personal information to third parties for their own independent marketing purposes.

Where third parties process information on our behalf, we aim to use appropriate contractual and organisational safeguards.

7. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to support essential website functions, remember preferences, measure website performance and, where enabled, support advertising or marketing activities.

Strictly necessary cookies may be used where required to operate the website. Other cookies and similar technologies will be managed in accordance with applicable law, including any consent requirements.

You can manage available cookie preferences through the controls provided on our website, where available. You may also be able to adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.

8. International Transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we aim to ensure that the transfer complies with applicable data protection law and that any required safeguards are in place.

The safeguards used depend on the relevant provider, destination and transfer arrangements.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, handling customer service enquiries, maintaining business records and meeting legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we aim to delete it securely or anonymise it where appropriate, subject to any legal retention obligations.

10. How We Protect Your Information

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Please avoid sending passwords, full payment card details or other sensitive security information through ordinary email or messaging services.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your information.

• Request restriction of certain processing.

• Object to processing based on legitimate interests.

• Request the transfer of certain information to you or another organisation.

• Withdraw consent where processing relies on consent.

• Complain to the relevant data protection authority.

Some rights are subject to legal conditions and exceptions.

To exercise a right or ask a question about your personal information, contact andy@anneliesebate.co.uk. We may need to verify your identity before responding.

12. Marketing Communications

If we send promotional emails or other marketing communications, we will do so in accordance with applicable marketing and data protection laws.

Where required, we will obtain your consent before sending electronic marketing messages. You can unsubscribe using the link in a marketing email or contact us to request that promotional communications stop.

You may still receive essential messages relating to purchases, payments, deliveries or customer service.

13. Children's Privacy

Our online store is intended for people making legitimate purchases of furniture and home furnishings, not for children to submit personal information independently.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites that we do not operate.

We recommend reading the relevant privacy policy before providing personal information to a third party.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website services or legal obligations change.

Any revised version will be published on this page with an updated revision date. We encourage customers to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your information is handled, please contact:

Anneliese Bates

Email: andy@anneliesebate.co.uk

Phone / WhatsApp: +44 7476 609086

We will review your enquiry and respond as appropriate.