Shipping policy

Shipping & Delivery Policy

Last updated: 19 October 2026

At Anneliese Bates, we aim to make ordering furniture and home furnishings simple and straightforward. Please read our shipping and delivery policy before placing your order.

1. Order Processing

Orders typically require 1–3 working days for handling and processing before dispatch. Working days exclude weekends and public holidays.

2. Shipping and Delivery Times

After dispatch, delivery typically takes an estimated 4–6 working days. Please allow approximately 5–9 working days in total for handling and delivery.

These are estimates and may vary depending on the product, destination, supplier availability and delivery service.

3. Delivery Costs

Any applicable delivery charges will be displayed at checkout before you complete your purchase. Charges may vary depending on the product and delivery destination.

4. Delivery Areas

Delivery availability depends on the destination and the shipping options offered for your order. Please check the available options at checkout or contact us before ordering if you are unsure whether we deliver to your location.

5. Tracking Information

Where tracking is available, we will provide the relevant information when it becomes available. If you need help checking your delivery status, please contact us with your order number.

6. Delivery Address

Please ensure your delivery address is accurate and complete when placing your order. If you need to make a change, contact us as soon as possible. Address changes may not be possible once your order has been dispatched.

7. Delayed Deliveries

Occasional delays may occur due to supplier availability, transport disruption, weather or other circumstances. If your delivery is delayed, contact us with your order number so we can help check its status.

Nothing in this policy limits your statutory consumer rights.

8. Damaged or Incorrect Items

If your order arrives damaged, incomplete or incorrect, please email us as soon as possible at andy@anneliesebate.co.uk. Include your order number, a description of the issue and photographs where available. We will review the matter and explain the next steps in accordance with your consumer rights.

9. Large Furniture Deliveries

Delivery services may vary by product. Unless expressly stated otherwise, please do not assume delivery includes room-of-choice placement, assembly or packaging removal. Check the product details or contact us before ordering if you require clarification.

10. International Shipping

International delivery is available only where supported by our store. Delivery times, charges and any applicable customs duties or import taxes may vary by destination. Please check the information provided before completing your purchase.