Terms of service

Terms of Service

Last updated: 19 October 2026

1. Introduction

Welcome to Anneliese Bates.

These Terms of Service govern your use of our online store and the purchase of products through our website.

Throughout these terms, “we”, “us” and “our” refer to Anneliese Bates. “You” and “your” refer to anyone visiting our website or purchasing products from us.

By using our website, you agree to comply with these terms and any applicable policies referenced here. If you do not agree, please do not use our website.

Nothing in these terms is intended to exclude or restrict any rights that cannot legally be excluded under applicable law.

2. About Our Store

Anneliese Bates is an online furniture and home furnishings retailer offering products for the home and garden.

Our product range may include sofas, armchairs, sofa beds, dining tables and chairs, bedroom furniture, storage furniture, garden furniture, parasols and selected outlet items.

Our store is hosted on Shopify, which provides the e-commerce platform used to offer our products and services.

3. Eligibility and Website Use

By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement under applicable law.

You agree not to use our website for unlawful purposes, attempt to compromise its security, interfere with its operation or misuse its content or services.

We reserve the right to take reasonable action to protect our website and customers where misuse is suspected, subject to applicable law.

4. Product Information

We aim to provide accurate product descriptions, photographs, prices and specifications.

Product dimensions, materials, colours, finishes and assembly requirements may vary by item. Please review the individual product listing carefully before purchasing.

Colours may appear differently depending on your device and display settings.

If you need clarification about a product, please contact us before placing your order.

5. Prices and Availability

Product prices and any applicable delivery charges will be displayed before you complete your purchase.

We make reasonable efforts to keep product information, pricing and availability accurate. However, errors or changes may occasionally occur.

If a material pricing or availability error affects an order, we will contact you to explain the situation and discuss the appropriate next steps. We will not treat an incorrect price as automatically binding where applicable law provides otherwise.

Products remain subject to availability unless expressly stated otherwise.

6. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order confirmation acknowledging receipt does not necessarily mean that your order has been finally accepted.

We will communicate any relevant issues affecting your order, such as availability or an inability to fulfil it.

If we cannot fulfil an order and payment has already been taken, any refund due will be handled in accordance with applicable law.

7. Payments

Payment must be completed using an available payment method shown at checkout.

Payments may be processed by Shopify or other payment providers enabled in our store. Their applicable terms and processes may also apply.

You are responsible for providing accurate billing and contact information when placing an order.

For further details, please refer to our Payment Policy.

8. Delivery

Delivery options, charges and estimated delivery times depend on the product, destination and available delivery arrangements.

Applicable delivery charges and available options will be presented during the purchasing process.

Estimated delivery dates are provided as guidance unless expressly confirmed as binding. We will comply with applicable legal requirements concerning delivery times and delays.

If you have a question about your delivery, please contact us with your order number.

For additional information, please read our Shipping & Delivery Policy.

9. Cancellations, Returns and Refunds

Your cancellation, return and refund rights are governed by applicable consumer law and our Returns & Refunds Policy.

For most online purchases, UK consumers have a statutory right to cancel within 14 days of receiving the goods, subject to legal exceptions.

Our voluntary 30-day returns offer, where applicable, operates in addition to statutory rights and is subject to its published terms.

Faulty, damaged or misdescribed goods may be subject to separate statutory remedies.

Please contact us before returning furniture so that we can explain the appropriate procedure.

10. Product Guarantees

Where a product is covered by an applicable guarantee, the relevant guarantee terms will explain the scope of coverage, eligibility, exclusions and claims process.

Any applicable guarantee is additional to your statutory consumer rights and does not replace them.

Please refer to our Guarantee Policy and the relevant product information for details of any guarantee applicable to your purchase.

11. Customer Communications

You agree to provide accurate information when placing an order and to keep your contact and delivery details correct.

We may contact you about your order, payment, delivery, returns or customer-service enquiries using the contact information you provide.

Essential service communications are separate from promotional marketing, which will be handled in accordance with applicable law and our Privacy Policy.

12. Intellectual Property

Unless otherwise indicated, content published on our website, including text, graphics, branding and original imagery, may be protected by intellectual property laws.

You may view and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, commercially exploit or otherwise use protected content without appropriate permission, except where permitted by law.

Third-party names, logos and materials remain the property of their respective owners.

13. Third-Party Services and Links

Our website may include services, applications or links provided by third parties.

We do not control every aspect of third-party services and are not responsible for their independent content or policies. Your use of those services may be subject to their own terms.

This section does not limit any responsibility that applicable law places on us.